Contact information

FURNELI · CUSTOMER CARE

Contact Information

Get in touch with us about your order, a product, or a store question.

Customer Support

For questions about an order, product information, payment, delivery, returns, or refunds, contact furneli using the email address or phone number below.

Email: tanyu2025@furneli.com

Phone: +81 70-8317-2204

Order Questions

When contacting us about an order, include your order number and the email address used at checkout. This helps us identify the relevant purchase and respond to your request.

For a payment question, describe the issue and include your order number. Do not send your full card number or security code by email.

For a damaged, defective, or incorrect item, include your order number and a description of the issue. Contact us before mailing the item back so we can provide the appropriate next steps.

Returns and Return Address

Please email us before sending a return. The return address and instructions are provided by email after you contact us.

The business address listed on this page is contact information and is not the return address unless we specifically tell you otherwise.

Privacy Requests

For questions or requests concerning personal information associated with your use of the store or an order, email tanyu2025@furneli.com.

Please describe your request and include information that helps us understand which order or store interaction it concerns. Do not include sensitive payment card details.

Business Information

Store and business name: furneli

Business type: Sole proprietorship

Business address: 永福四丁目6-21-201ANNY&EMY, Suginami-ku, Tokyo 168-0064, Japan

Email: tanyu2025@furneli.com

Before You Contact Us

Please use the email address or phone number above for store and order inquiries. Include only the information needed to help us understand your question.

For information about order processing, shipping estimates, returns, and refunds, please also review the relevant policy page in the store.