Shipping policy
FURNELI · CUSTOMER CARE
Shipping Policy
A clear guide to order processing, shipping charges, and delivery estimates.
Where We Ship
This policy describes the shipping option currently shown for orders to the United States. The shipping settings identify furneli in Japan as the ship-from location.
Available destinations and shipping options are shown at checkout. Please review the destination address and shipping option before submitting your order.
Order Processing Time
Orders are processed within 1–3 business days. Business days do not include weekends or holidays. Processing time is the time needed to prepare your order before it is handed to the carrier.
The processing period is separate from the shipping transit estimate. A shipping confirmation or other order update may be sent after the order has been processed, when available for that order.
Shipping Method, Cost, and Estimated Transit Time
The shipping option currently shown for the United States is Standard Shipping. The estimated transit time is 7–14 business days after the order has been processed and shipped.
The listed Standard Shipping charge is $13.90. Orders over $58.00 qualify for free shipping.
The estimate of 7–14 business days refers to transit after dispatch; it does not include the 1–3 business days needed to process the order. Based on the listed processing and transit estimates, the overall estimated timeframe is approximately 8–17 business days from order placement.
Delivery Estimates
Processing and transit times are estimates, not guaranteed delivery dates. The actual arrival date may differ from the estimate.
Please make sure your shipping address is complete and accurate at checkout. If you notice an address error, email tanyu2025@furneli.com as soon as possible and include your order number. We can confirm whether an address change is possible before the order ships.
If an order has already shipped, we may not be able to change its destination through the store. Any available delivery updates will depend on the information provided for that shipment.
Shipping Delays
If we learn that an order cannot ship within the timeframe stated when it was placed, we will contact you with information about the delay and an updated shipping timeframe when one is available.
If we cannot ship within the promised timeframe, you will be given the available options, including agreeing to a delay or canceling the unshipped order for a refund. If a further delay occurs after a revised shipping date, we will contact you again with the available options.
If an order is canceled because it cannot be shipped, the payment for the unshipped order will be refunded to the original payment method. The time for a refund to appear in your account may depend on your bank, card issuer, or payment provider.
Shipping Charges and Free Shipping
The shipping charge and any free-shipping eligibility for your order are shown in the store and at checkout before you submit the order. The current United States Standard Shipping charge is $13.90, and orders over $58.00 qualify for free shipping.
If checkout displays a shipping option or charge that differs from the general information in this policy, review the amount and option shown for your specific order before completing checkout.
Orders, Changes, and Cancellations
If you need to correct a shipping address or request cancellation, email tanyu2025@furneli.com promptly and include your order number. We will let you know whether the change or cancellation can be completed before shipment.
An order that has shipped cannot be canceled as an unshipped order. For eligible returns after delivery, please refer to the store’s Return and Refund Policy.
Returns and Refunds
You may request a return within 14 days after delivery. The store’s return settings provide free return shipping and do not charge a return handling fee.
Contact us before mailing a return. We will send the return address and instructions by email. Do not use the business contact address as a return address unless we have specifically directed you to do so.
After an approved return is received and reviewed, an approved refund is issued to the original payment method within 3–5 business days. The time for the credit to appear may depend on your payment provider or financial institution.
Questions About a Shipment
For questions about processing, shipping charges, an address, or a delivery delay, email tanyu2025@furneli.com. Include your order number and the email address used to place the order.
Phone: +81 70-8317-2204
Business Information
Business name: furneli
Ship-from address shown in store settings: 永福四丁目6-21-201ANNY&EMY, Suginami-ku, Tokyo 168-0064, Japan
Email: tanyu2025@furneli.com