Legal notice
FURNELI · CUSTOMER CARE
Legal Notice
Business and contact details for the furneli online store.
Store Operator
Store and registered business name: furneli
Business type: Sole proprietorship
Proprietor name as recorded in the business information provided: 外山 優華
Business address: 永福四丁目6-21-201ANNY&EMY, Suginami-ku, Tokyo 168-0064, Japan
Contact
Email: tanyu2025@furneli.com
Phone: +81 70-8317-2204
For questions about an order, include the order number and the email address used at checkout. Do not send full payment card numbers or security codes by email.
About the Store
furneli operates an online store that offers products for purchase by customers, including customers in the United States. The store uses Shopify as its commerce platform.
Product descriptions, available options, prices, and order details are presented on the relevant product and checkout pages. Please review the information shown for an item and your order before completing checkout.
Prices, Currency, and Payments
The store’s default currency is U.S. dollars (USD). The price and shipping charge for an order are shown in the store and at checkout before the purchase is submitted.
The payment service provider shown in the store is Authorize.Net. Enabled card brands shown in the store are Visa, Mastercard, American Express, JCB, Discover, and Diners Club. Payment options presented at checkout reflect the store settings available at the time of purchase.
Payment, return, and refund details are described in the store’s applicable policies and in the information displayed during checkout.
Orders and Shipping
Orders are processed within 1–3 business days. For United States orders, the store lists Standard Shipping with an estimated transit time of 7–14 business days. The listed shipping charge is $13.90, and orders over $58.00 qualify for free shipping.
Processing and transit times are estimates and are not guaranteed delivery dates. If an order cannot ship within the time stated when it was placed, we will notify the customer and provide the available options, including accepting a delay or canceling the unshipped order for a refund.
The shipping settings identify Japan as the ship-from location. The return address is provided to the customer by email after the customer contacts us about a return; the business address shown in this notice should not be treated as a return address unless we specifically say so.
Product Information and Store Content
We aim to present product and store information clearly. Product details are provided on the relevant product page. Please review the listed description, measurements, options, and other details before placing an order.
The appearance of a product on a screen may differ from the physical item because of display settings or device differences. Product information and store content may be updated as the store changes.
Text, design, images, and other content on the store are provided for viewing and shopping through the store. Product names, brands, and third-party materials remain with their respective rights holders.
Privacy and Cookies
The store’s Privacy Policy describes how information may be handled when you browse the store, place an order, or contact us. Shopify and other service providers may process information to provide store, payment, shipping, analytics, advertising, or customer support services.
The store’s cookie banner describes the use of cookies and similar technologies for store functions, personalization, advertising, and analytics. Cookie choices and available controls are presented through the store’s cookie banner and preference settings.
External Services
The store uses Shopify as its commerce platform and Authorize.Net as the payment service provider shown in the store. Third-party services may operate under their own terms and privacy practices.
Links to external websites or services do not make those services part of furneli. Their content and operation are outside the furneli store.
Consumer Rights
This notice does not limit or replace consumer rights or protections that apply under relevant federal, state, or local law. Store policies are intended to be read consistently with applicable consumer protection requirements.
For shipping, cancellation, return, or refund information, please review the corresponding policy pages in the store or contact us using the details above.
Business Contact Details
Business name: furneli
Business type: Sole proprietorship
Proprietor: 外山 優華
Address: 永福四丁目6-21-201ANNY&EMY, Suginami-ku, Tokyo 168-0064, Japan
Email: tanyu2025@furneli.com
Phone: +81 70-8317-2204