Terms of service
FURNELI · CUSTOMER CARE
Terms of Service
The terms that apply when you visit or place an order with furneli.
1. About These Terms
These Terms of Service apply to your access to and use of the furneli online store and to purchases made through it. The store is operated under the name furneli. In these terms, “furneli,” “we,” “us,” and “our” refer to the store operator, and “you” refers to a visitor or customer.
By visiting the store, using its features, or placing an order, you agree to these terms. If you do not agree, do not use the store or place an order.
These terms apply together with any policies or information displayed on the store that relate to your order, including the Privacy Policy and Return and Refund Policy. If a specific product page or checkout displays information that applies to a particular item or transaction, review it before completing your purchase.
2. Store Use
You agree to use the store for lawful purposes and in a way that does not interfere with its operation or another person’s use of it. You may not attempt to gain unauthorized access to the store, its systems, or another customer’s information.
You are responsible for providing accurate information when placing an order or contacting us. Please review the details you enter, including your email address and shipping address, before submitting an order.
If you use a customer account or another store feature that requires account information, you are responsible for keeping your access details secure and for activity carried out through your account.
3. Products and Store Information
We aim to present product descriptions, images, prices, and other store information clearly. Product details are provided on the relevant product page. Please review the description, measurements, options, and other listed details before ordering.
The appearance of a product on your screen may differ from the physical item because of display settings or the device you use. Product information and availability may be updated as the store changes.
If you have a question about a product before ordering, contact us at tanyu2025@furneli.com.
4. Prices, Currency, and Payment
The store’s default currency is U.S. dollars (USD). Prices and shipping charges applicable to your order are shown in the store and at checkout before you submit your purchase.
The store uses Authorize.Net as its payment service provider. The enabled card brands shown in the store are Visa, Mastercard, American Express, JCB, Discover, and Diners Club. Payment options presented at checkout may depend on the store’s current settings.
By submitting an order, you authorize the payment method selected at checkout to be charged for the order total shown before purchase. If a payment cannot be processed, the order may not be completed.
Do not send full payment card numbers or security codes by email. For a payment question, contact tanyu2025@furneli.com and include your order number.
5. Orders and Acceptance
Submitting an order is an offer to purchase the selected products under the information shown at checkout. An order confirmation email confirms that we received your order; it does not change the product, price, or delivery details shown for that order.
We may contact you if information needed to process an order is missing or needs clarification. If we cannot fulfill an order, we will contact you and, where payment has been collected for an unfulfilled order, arrange the appropriate refund.
Please check your order details promptly after checkout. If you need to request a correction or cancellation before the order ships, email us as soon as possible. We will confirm whether the request can be completed.
6. Order Processing and Shipping
Orders are processed within 1–3 business days. Processing time is the time needed to prepare an order before it is handed to the carrier and is separate from shipping transit time.
For orders shipping to the United States, the store lists Standard Shipping with an estimated transit time of 7–14 business days. The listed shipping charge is $13.90. Orders over $58.00 qualify for free shipping.
The delivery estimate is not a guaranteed delivery date. Transit time may be affected by events after an order leaves our processing stage. We are not able to confirm a carrier’s delivery estimate as a guaranteed arrival date.
If we cannot ship within the time stated for your order, we will notify you of the delay and provide the available options, including agreeing to a revised shipping timeframe or canceling the unshipped order for a refund.
7. Cancellations, Returns, and Refunds
You may request cancellation while your order has not shipped. Email tanyu2025@furneli.com as soon as possible with your order number. We will confirm whether the order can still be canceled. Once an order has shipped, it cannot be canceled as an unshipped order.
You may request a return within 14 days after delivery. Contact us before mailing an item back and include your order number and the item you wish to return. We will email you the return instructions and return address. The return address is provided by email after you contact us; do not assume that the business contact address is the return address.
The store’s return settings provide free return shipping and do not charge a return handling fee. Please follow the instructions we send and keep your shipment receipt or tracking information until we confirm that the return has arrived.
After your return is received and reviewed, we will email you about the refund decision. Approved refunds are issued to the original payment method within 3–5 business days after approval. The time for the credit to appear in your account may depend on your bank, card issuer, or payment provider.
If an item arrives damaged, defective, or different from the item ordered, contact us at tanyu2025@furneli.com with your order number and a description of the issue before sending it back.
8. Electronic Requests
If an electronic withdrawal form is displayed on the store, you may use it to submit a withdrawal or cancellation request electronically. You may also contact us by email at tanyu2025@furneli.com. Include your order number and clearly describe the request.
We will confirm receipt by email. An electronic request does not change the return conditions or any rights that apply to your order under applicable law.
9. Privacy
Your use of the store is also subject to the Privacy Policy, which explains how information may be handled when you visit the store, place an order, or contact us. The store and its partners, including Shopify, may use cookies and similar technologies as described in the Privacy Policy and the cookie banner.
For questions or requests concerning personal information, contact tanyu2025@furneli.com.
10. Third-Party Services
The store is hosted on Shopify. Payments are supported through the payment service provider and payment methods presented at checkout. Third-party services may be subject to their own terms, privacy notices, and operating practices.
We are not responsible for the content or operation of external websites or services that are not part of the furneli store. A link to an external service does not make that service part of furneli.
11. Store Content
Store text, design, images, and other content are provided for viewing and shopping through the store. You may not copy, reproduce, distribute, or use store content for commercial purposes without permission from the relevant rights holder, except where applicable law permits that use.
Product names, brands, and other third-party materials remain the property of their respective owners.
12. Disclaimer and Limitation of Liability
The store and its content are provided for shopping and informational purposes. We work to keep product and store information current, but the store may contain errors or information that changes over time. If we identify a material error affecting an order, we will contact the customer concerned and address the order appropriately.
Nothing in these terms excludes or limits a consumer right or remedy that cannot be excluded or limited under applicable law. Any limitation in these terms applies only to the extent permitted by the law governing the relevant transaction.
To the extent permitted by applicable law, furneli is not responsible for indirect or incidental losses arising from use of the store that were not reasonably foreseeable. This paragraph does not limit rights that applicable law does not allow us to limit.
13. Changes to These Terms
We may update these terms when store operations or applicable requirements change. The current version will be posted on the store. Changes apply from the time they are posted unless a different effective date is stated with the updated terms.
The terms that apply to an order are the terms in effect when the order is submitted, except where applicable law requires otherwise.
14. Applicable Consumer Rights
These terms do not take away rights or protections that apply to you under applicable federal, state, or local law. If a term cannot be enforced in a particular situation, the remaining terms continue to apply to the extent permitted by law.
15. Contact Information
Business name: furneli
Email: tanyu2025@furneli.com
Phone: +81 70-8317-2204
Business address: 永福四丁目6-21-201ANNY&EMY, Suginami-ku, Tokyo 168-0064, Japan