Privacy policy
FURNELI · CUSTOMER CARE
Privacy Policy
How information is handled when you visit or shop with furneli.
About This Policy
This policy describes how furneli handles personal information when you visit our online store, place an order, contact us, or use store features. Personal information is information that identifies you or can reasonably be associated with you.
Our store uses Shopify as its commerce platform. Shopify and other service providers may process information as needed to provide store, payment, delivery, analytics, advertising, and customer support services.
Information We May Handle
Depending on how you use the store, information may include:
Contact and account information: your name, email address, phone number, and information you provide when contacting us or using a customer account feature.
Order and transaction information: the products you order, order number, order history, billing and shipping details, payment status, and information needed to process a return, refund, cancellation, or customer service request.
Payment information: payment details submitted during checkout are handled in connection with payment processing through the payment services available in the store. The payment service provider shown in our store is Authorize.Net. The enabled card brands shown in the store are Visa, Mastercard, American Express, JCB, Discover, and Diners Club.
Device and browsing information: information about your browser or device and your activity on the store, which may be collected through cookies and similar technologies.
Messages and preferences: the content of messages you send us and choices you make through available store or cookie preference controls.
How Information Is Collected
We receive information that you provide directly, such as when you enter details at checkout, contact us by email, submit an order-related request, or use a store feature.
Some information is generated when you use the store, including order and transaction records and device or browsing information. Cookies and similar technologies may collect or store information about your visit and preferences.
Shopify and other service providers may also process information in connection with the services they provide to the store, such as payment processing, store operations, analytics, advertising, delivery, or customer support.
How Information Is Used
Information may be used to operate and maintain the store; accept and process orders and payments; arrange order fulfillment and delivery; communicate about purchases, returns, refunds, or cancellations; respond to questions; and provide customer support.
Information may also be used to remember store or cookie preferences, understand how visitors use the store, improve store operations, personalize experiences, and support analytics and advertising. Optional cookie-based uses are subject to the choices presented through the store’s cookie banner where consent is required.
We may use information to protect the store and transactions, identify or address suspected fraud or misuse, and meet applicable legal or administrative requirements.
When Information May Be Shared
Information may be shared with Shopify to operate the online store and with service providers involved in payment processing, order fulfillment, shipping, analytics, advertising, store maintenance, or customer support, as needed for the services they provide.
Payment information is handled through the payment services available at checkout. The store lists Authorize.Net as its payment service provider. Your bank, card issuer, or payment provider may also process information as part of a payment or refund.
Information may be disclosed when needed to respond to a valid legal request, protect rights and safety, address fraud or security concerns, or comply with applicable legal obligations.
The store’s cookie banner states that the store and its partners, including Shopify, use cookies and similar technologies for personalization, advertising, and analytics, and that these technologies are not used for those purposes unless you accept them. This policy does not make a separate claim about whether personal information is sold or shared under a particular state privacy law.
Cookies and Similar Technologies
Cookies and similar technologies help the store operate and may remember preferences, measure store activity, personalize experiences, support analytics, and show advertisements.
The store’s cookie banner provides options to manage preferences, accept, or decline. Where consent is required, optional cookies and similar technologies are used for the purposes described in the banner only after you accept. You may also manage cookies through your browser settings.
Blocking or deleting cookies may affect some store features. The options available in your browser or in the store’s cookie controls may depend on your device and the settings currently enabled on the store.
Your Privacy Choices and Rights
Privacy rights depend on where you live and which laws apply. Depending on your location, you may be able to request access to personal information, correction of inaccurate information, or deletion of information. Some laws also provide rights to receive a copy of certain information, opt out of certain processing, or limit certain uses of sensitive personal information.
Where the GDPR applies, your rights may include access, correction, deletion, restriction of processing, data portability, objection to certain processing, and withdrawal of consent where processing is based on consent. These rights are subject to the conditions and exceptions in applicable law.
To make a privacy request or ask a question about your information, email tanyu2025@furneli.com. Please describe the request and include information that helps us understand which order or store interaction it concerns. We may need to verify your identity or request additional information before responding.
We will handle requests in accordance with the laws that apply to the request. Some information may need to be retained or processed to complete a transaction, provide a service, address a legal obligation, or resolve a dispute, where permitted or required by law.
Information Security
We take care in handling information used to operate the store and process orders. Online services and electronic communications involve risks, and no method of transmission or storage can be guaranteed to be completely secure.
Please do not send full payment card numbers or security codes by email. Payment questions should be sent to tanyu2025@furneli.com with your order number, without including sensitive card details.
Third-Party Services and Links
The store relies on Shopify and payment and other service providers to support its functions. Those providers may handle information under their own privacy notices and practices.
If the store links to a third-party website or service, that service is governed by its own terms and privacy practices. We do not control the privacy practices of services outside the furneli store.
Children’s Information
If you believe a child has provided personal information to us, please contact us at tanyu2025@furneli.com. We can review the information and respond to the request.
Changes to This Policy
We may update this policy when store practices or applicable requirements change. The current version will be posted on the store. Please review it from time to time to see how information is handled.
Contact Information
Business name: furneli
Email: tanyu2025@furneli.com
Phone: +81 70-8317-2204
Business address: 永福四丁目6-21-201ANNY&EMY, Suginami-ku, Tokyo 168-0064, Japan