Refund policy
FURNELI · CUSTOMER CARE
Returns, Refunds, Orders & Privacy
Clear information for a considered and comfortable shopping experience.
Order Processing
We process orders within 1–3 business days. Business days do not include weekends or holidays. Processing time is the time needed to prepare an order before it is handed to the carrier; it is separate from transit time.
For orders shipping to the United States, the store lists Standard Shipping with an estimated transit time of 7–14 business days. The listed shipping charge is $13.90, and orders over $58.00 qualify for free shipping.
Delivery estimates are not guaranteed delivery dates. If we cannot ship within the time stated for your order, we will contact you with an updated shipping timeframe and the available options, including canceling the unshipped order for a refund.
Order Cancellation
You may request cancellation while your order has not yet shipped. Email tanyu2025@furneli.com as soon as possible and include your order number. We will confirm whether the order can still be canceled.
Once an order has shipped, it can no longer be canceled as an unshipped order. You may contact us to request a return after delivery under the return policy below.
Returns
You may request a return within 14 days after delivery. To begin, email tanyu2025@furneli.com with your order number and the item you would like to return. Please contact us before sending an item back so we can provide the return instructions.
We will send the return address to you by email. The return address is provided after you contact us; it is not the same as the business contact address listed at the end of this policy. Please wait for our instructions before mailing your return.
The store’s return settings provide free return shipping and do not charge a return handling fee. Follow the return instructions in our email and keep your shipment receipt or tracking information until we confirm receipt of the return.
If an item arrives damaged, defective, or different from the item ordered, email us at tanyu2025@furneli.com with your order number and a description of the issue. Contact us before mailing the item so we can provide the appropriate next steps.
Refunds
When your return is received, we will review it and email you about the refund decision. Approved refunds are issued to the original payment method within 3–5 business days after approval.
After we issue a refund, the time it takes to appear in your account depends on your payment provider or financial institution. If you have not seen the refund after it has been issued, contact your card issuer or payment provider first. You may also email us at tanyu2025@furneli.com with your order number.
If a shipment delay means we cannot ship within the stated timeframe, we will contact you about the delay and the options available for the unshipped order, including cancellation and a refund.
Payments
The store uses Authorize.Net as its payment service provider. The payment methods enabled in the store are Visa, Mastercard, American Express, JCB, Discover, and Diners Club.
Your payment is submitted when you place an order. If you have a question about a charge, email tanyu2025@furneli.com and include your order number. Do not send your full card number or security code by email.
Electronic Withdrawal Requests
If an electronic withdrawal form is displayed on our store, you may use it to submit a withdrawal or cancellation request electronically. You may also submit a request by emailing tanyu2025@furneli.com. Please include your order number and clearly state what you are requesting. We will confirm receipt by email.
Using an electronic form or email to submit a request does not change the return conditions or any rights that apply to your order under applicable law.
Privacy & Personal Information
When you place an order, contact us, or use our store, information such as your name, email address, shipping address, billing details, order details, and device or browsing information may be processed to operate the store, complete transactions, arrange delivery, respond to inquiries, and support the store’s functions.
Shopify provides the commerce platform for our store. To complete a purchase and provide store services, information may be handled by Shopify and by service providers involved in payment processing, order fulfillment, shipping, analytics, advertising, or customer support, as applicable to the service being used.
Payment information is handled in connection with payment processing through the payment services available at checkout. For your security, do not send full payment card details by email.
You may email tanyu2025@furneli.com with questions about personal information connected with your order or to make a request concerning that information. We will handle requests according to the laws that apply to the relevant information and transaction.
Where the GDPR applies, you may have rights to request access to, correction of, or deletion of your personal data; to request restriction of or object to certain processing; and to withdraw consent where processing is based on consent. You may submit an applicable request by emailing tanyu2025@furneli.com.
Cookies & Similar Technologies
Our store and its partners, including Shopify, use cookies and similar technologies. These technologies help the store operate, remember preferences, understand how visitors use the store, personalize experiences, show advertisements, and support analytics.
The cookie banner provides controls to accept, decline, or manage cookie preferences. Where consent is required, optional cookies and similar technologies are used for the purposes described in the banner only after you accept them. You may change your choices using the cookie preference controls available on the store.
You can also manage cookies through your browser settings. Blocking or deleting cookies may affect how some store features work.
Contact Us
For return, refund, cancellation, privacy, or order questions, email tanyu2025@furneli.com. Please include your order number when your message concerns a purchase.
Phone: +81 70-8317-2204
Business Information
Business name: furneli
Business address: 永福四丁目6-21-201ANNY&EMY, Suginami-ku, Tokyo 168-0064, Japan
Email: tanyu2025@furneli.com